Effective Date: August 23, 2026
Last Updated: August 23, 2026

Sand n Stars ("Sand n Stars," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide when visiting sandnstars.org, contacting us, making an inquiry, or booking a stay.

This Privacy Policy explains what information we may collect, how we use it, when it may be shared, and the choices available to you.

1. Information We Collect
Depending on how you interact with our website and booking services, we may collect information including:

• First and last name

• Email address

• Telephone number

• Mailing or billing information

• Reservation dates

• Number of guests

• Information included in messages or inquiries

• Booking and transaction information

• Payment-related information processed through our booking or payment providers

• IP address

• Browser and device information

• Website usage and interaction data

• Cookie and analytics information

Please do not submit sensitive personal information through our general website contact form unless it is necessary for your inquiry.

2. How We Collect Information
Information may be collected when you:

• Submit a contact or inquiry form

• Contact us by email, telephone, or another communication method

• Make or attempt to make a reservation

• Complete required resort registration

• Communicate with us regarding an existing reservation

• Use or browse our website

• Interact with cookies, analytics tools, or other website technologies

Some information may also be received from third-party booking, payment, website-hosting, resort-management, or reservation platforms used in connection with your stay.

3. How We Use Your Information
We may use personal information to:

• Respond to questions and inquiries

• Process and administer reservations

• Communicate before, during, and after a stay

• Provide check-in, checkout, parking, resort-access, and other guest information

• Process or facilitate payments

• Provide customer service

• Address damages, disputes, refunds, cancellations, or other reservation matters

• Maintain the security of our property, website, and guests

• Improve our website and guest experience

• Maintain business and accounting records

• Prevent fraud or misuse

• Comply with legal, tax, regulatory, insurance, or governmental requirements

• Enforce our rental policies and agreements

4. Payment Information
Payments may be processed through third-party reservation and payment providers.
Sand n Stars may not directly receive or store your complete credit or debit card information when payment is processed by a third-party payment processor. Those providers maintain their own privacy and security practices.

5. Third-Party Services
Our website and rental operations may use third-party providers for services including:

• Website hosting

• Reservation management

• Payment processing

• Resort registration

• Email and communications

• Analytics

• Maps

• Security

• Other services necessary to operate the website or vacation rental

These third parties may collect or process information according to their own privacy policies.
We encourage you to review the privacy policies of any third-party service you use.

6. Cookies and Analytics
Our website may use cookies and similar technologies to operate properly, remember preferences, understand website traffic, improve performance, and measure how visitors interact with the site.
Your browser may allow you to block or delete cookies. Disabling certain cookies may affect website functionality.
Where required by applicable law, visitors will be provided appropriate choices regarding non-essential cookies.

7. Sharing of Information
We may share personal information when reasonably necessary with:

• Website and technology providers

• Booking and reservation platforms

• Payment processors

• Resort or property-management systems

• Cleaning, maintenance, or service providers when necessary to address your stay

• Professional advisers, insurers, accountants, or attorneys

• Governmental or regulatory authorities when legally required

We may also disclose information when reasonably necessary to protect our rights, property, guests, or others; investigate fraud or misuse; enforce an agreement; or respond to valid legal process.
We do not sell your personal information for money.

8. Security Cameras at the Property
For safety, security, property protection, and enforcement of occupancy and rental rules, exterior security cameras may operate at the property.
Cameras are located only in areas exposed to public or exterior view, including the entrance/front-door area and patio/balcony area.
There are no security cameras inside the living areas of the condo.
Exterior cameras may record video continuously. Guests must not disable, cover, disconnect, reposition, or otherwise tamper with security equipment.

9. Data Retention
We retain personal information for only as long as reasonably necessary for the purposes for which it was collected, including reservation administration, accounting, tax, insurance, dispute resolution, fraud prevention, legal compliance, and enforcement of agreements.
Retention periods may vary depending on the type of information and applicable legal or business requirements.

10. Your Privacy Choices
Depending on your location and applicable law, you may have rights concerning your personal information.
You may contact us to request information about personal data we maintain about you or to request correction or deletion where applicable.
Certain information may need to be retained for legitimate business, tax, accounting, contractual, security, or legal reasons.

11. Children's Privacy
Our website and reservation services are intended for adults who are legally capable of making reservations.
We do not knowingly use the website to solicit personal information directly from children.
Parents and legal guardians are responsible for information submitted concerning minors traveling as part of their reservation.

12. External Links
Our website may contain links to third-party websites, including booking platforms, resort registration systems, attractions, restaurants, maps, and other services.
Sand n Stars is not responsible for the privacy practices, security, availability, or content of third-party websites.

13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our website, services, business practices, or legal requirements.
The current version will be posted on this page with an updated "Last Updated" date.

14. Contact Us
Questions, concerns, or requests regarding this Privacy Policy or your personal information may be submitted through the Contact Us section at sandnstars.org.

Sand n Stars
Panama City Beach, Florida